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Frequently Asked Questions

Find answers to common questions about our products and services.
Check the size chart on the product page for exact measurements. If you prefer a looser fit, consider sizing up; for a more tailored fit, size down.
Follow the care instructions on the garment label and product page. Generally, machine wash cold with like colors, use mild detergent, and avoid tumble drying to preserve fabric quality.
Our garments are pre-washed or pre-shrunk where possible to minimize changes in fit. Always follow care instructions to maintain the intended shape.
We strive to represent each product’s color as accurately as possible. Slight variations may occur due to lighting and screen settings.
Some styles are restocked, while others are limited-edition. You can sign up for restock alerts on the product page to be notified if an item returns.
We currently do not have a ‘card on delivery’ payment option.
We accept the following payment methods: Debit / Credit Card – Visa / Mastercard Cash On Delivery (COD) Apple Pay (for iOS users) A2 Wallet – redeem your credits here Mada Card – for KSA KNET Card – for Kuwait Tabby (except for Kuwait & Qatar) Tabby split-payment available on purchases up to AED 20,000 / SAR 20,000 Tamara split-payment available on purchases up to AED 20,000 / SAR 20,000 Note: COD is available for orders up to: UAE: AED 2,500 KSA: SAR 2,500 Kuwait: KWD 250
Creating an Asquare account makes it easier to track your orders, refunds, and returns. It also offers better convenience and security compared to guest checkout.
Click on the ‘Account’ icon at the top right of the website. Choose ‘Create Account’ or ‘Log In’. Enter your email address and click Continue. You’ll receive a verification code in your email. Enter the code to sign in and access your A2 account.